Posts tagged Gizmodo
Posts tagged Gizmodo
Yesterday, Network World shocked the Internet with a report that, allegedly, Samsung had installed a keylogger in its R series of laptops.
The whistleblower was a security researcher named Mohammed Hassan of NetSec. In the Network World piece, he explained how two computers he bought, both R series, carried within the commercial keylogger StarLogger. A company rep confirmed its existence on the phone after he called customer service to complain.
Needless to say, Network World’s scoop was quickly covered by many popular blogs like Engadget and ReadWriteWeb. It was about to go supernova today as consumer publications and daily newspapers joined the fray.
The opposite happened. A day after the original post went up, we finally found out it was a false-positive. It turns out Sunbelt’s Vipre (not mentioned in the original Network World piece) mistook a language-specific folder within Windows for an actual keylogger.
I’ve been thinking about this episode a lot. I would like to share some conclusions with you.
1. Why did Network World choose to publish Mr. Hassan’s findings?
2. Why did it take so long for Samsung to address the problem?
3. Why did the other blogs cover the story as well?
In the end, I think there were three main factors that made this into a story. They were:
a) Mr. Hassan didn’t scan his PC with a second security suite. He didn’t submit his findings to a tech support community forum either — including Sunbelt’s. I still can’t fathom how a security expert didn’t think it would be wise to seek a second opinion before accusing Samsung publicly.
b) If what Mr. Hassan wrote is true, a Samsung rep confirmed his suspicions. What probably happened was that the rep didn’t understand what he was referring to. If Samsung had put Mr. Hassan in touch with a high-level manager right away, maybe they would have avoided the whole thing.
c) Samsung PR failed to respond on a timely fashion. They should have gone back to Network World right away, literally a week ago. It would have been easy then to defuse the situation. There’s no excuse for not getting back to a member of the press immediately in a situation like this.
Finally, I would like to do a mea culpa here: when I tweeted about this yesterday, I should have made it clear it was alleged — that Samsung was being accused of something, not that they were automatically guilty. That was my fault and I apologize.
We all have much to learn from this. Let me hear your thoughts in the comments!
The end of 2010 is nigh. Both Android and iPhone platforms duel relentlessly for current (and future) smartphone users.
Which one do you think is the superior mobile platform and why?
illustration credit: Gizmodo / Giz Explains: Ups And Downs Of Developing for Android and iPhone
If you’d like to contribute:
a) Please send your answer to leglevy AT gmail DOT com with the words “Holiday Face-off” on the subject line
b) I will publish ALL answers on the blog, as long as they don’t include swear words (!)
c) Make sure to include your name and title. No anonymous answers allowed
The post will be published about a week from now.